Unfortunately we do not ship outside the UK. If you are wanting to purchase goods from our website, we recommend you have them shipped to a Friend or Relatives address within the UK, and make arrangements from there.

Typically all products will be covered under a 6 months warranty, however, this will be dependant on which products you purchase.

If you are missing an item from your order please let us know via the website or via email with our customer services email address. Please take an image of everything you received in the order and attach this to the email with confirmation of your order number, full name and delivery address. We can then look into this for you and get this missing item out to you as soon as possible.

We are constantly monitoring our prices and reviewing them to stay competitive. This means that the price available on the website is the most up to date. We are not able to change the price on the items even if the item was lower previously.
We do have a price match guarantee that you are able to submit details for us to review if you have found the item cheaper elsewhere.

Please do not build the item.
Please report these either via the website or to our customer service team Please include either an image or short video of this issue clearly showing the fault or damage along with confirmation of your order number, full name and delivery address. Many of our suppliers will also need either a batch number or item number so please check for these and include this when you send this through. Once we have received all this information and a short description of the problem you are having, we will pass this onto our suppliers and raise this under your warranty. They will then advise us on the outcome/solution to the issues you are having.

Got a Question?

Drop us an email: sales@mybabyltd.co.uk
or telephone: 01733 963068