Refund and Returns Policy

Change of Mind

We understand sometimes things are purchased and then may not be needed. Just notify us that you wish to return the order within 30 days from the date of delivery by emailing our customer care team by calling them on 01733 963068, Mon-Fri 10am-4.30pm.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your cAll we ask is the items must be returned in an unused condition and in the original packaging where possible. You can either send the items back to us or we can arrange a collection of the order. Please note the collection will be chargeable and this can vary depending on size, weight and quantity of boxes.

We will usually process the refund within 48h of having the returned order back after having it checked and completed. Any delivery costs originally paid will not be refunded. 

Warranty- First 30 Days

NFor any products showing a manufacturer defect within the first 30 days. We will offer you repair/replacement/refund. We do have the right to have the product examined by the manufacturer to determine the fault is a manufacturer defect. This can be done by photos, videos or physical checks as required by them. 

If you’ve done all of this and you still have not received your refund yet, please contact us at {email

Warranty- from 30 days to 6months

For any products showing a manufacturer defect within the first six months, we will offer to have the product repaired/replaced, depending on which is more cost effective. If the product is sent for repair and the work carried out is not satisfactory and the problem still exists, then we would offer you a replacement/ part refund if you wanted to keep the product as it is or a full refund. We do have the right to get the product checked by the manufacture to confirm the fault was not fixed correctly.

Warranty- after 6months

For any products which develop a fault after 6 months, we will arrange for the product to be repaired. Most products have a warranty stretching from 6 months to 3 years. Most travel equipment which is most likely to pick up a fault after 6 months have at least 2 years manufacturer warranty.

Incorrect Order Despatched

IWith the number of orders we despatch, if we have accidently made a human error and despatched the incorrect item to yourselves, we will arrange for the incorrect items to be collected and the correct items to delivered. On occasion, if the parcel is small and lightweight, we may ask you to post the item back to us and we will refund you the postage costs.

Need help?


Telephone: 01733 963068